Tickets, access and house rules

Tickets and passes

Tickets are sold through our ticketing partner. Choosing “Book” on any session takes you there to pay and to receive your ticket by email.

• A ticket admits one person to one session.
• Passes are a set of prepaid tickets. A pass does not reserve a seat until you book a session with it.
• Seating is unreserved unless the session says otherwise.

Concessions

Concession prices are available to full-time students, people under 25, seniors, and holders of a current concession card. Please bring proof with you, as staff may ask to see it at the door.

Arriving late

Sessions start at the advertised time, usually with a short introduction. Please arrive at least fifteen minutes early.

If you are late, staff will seat you at a suitable moment where they can. For some sessions, including those with a filmmaker present, latecomers cannot be admitted.

Refunds and exchanges

If we cancel or reschedule a session, you can choose a refund or a ticket to another session.

If your plans change, you can exchange a ticket for another session up to 24 hours before it starts. Outside of that, tickets are not refundable, except where the law says otherwise.

Looking after each other

Everyone is welcome at the festival. We ask the same of everyone who comes: be considerate of the people around you, in the cinema and in the queue.

Harassment or abuse of audience members, guests, staff or volunteers is not acceptable. If something is wrong, speak to any member of staff, who will help straight away. We may ask a person to leave without a refund.

Access

We want everyone to be able to come. Each session lists its access provisions, and you can filter the programme by them.

• All venues have step-free access and wheelchair spaces.
• If you come with a companion or carer, their ticket is free.
• Open captioned, audio described and relaxed sessions run throughout the festival.
• Assistance animals are welcome at every venue.

If you need something we have not mentioned, tell us when you book and we will do our best to arrange it.

Phones and filming

Please switch phones to silent and put them away once the session starts. A lit screen distracts everyone behind you.

Recording any part of a film is not permitted. You are welcome to take photographs before the session and during introductions and conversations, without flash.

Questions

The quickest way to get help during the festival is the box office at any venue, which opens an hour before the first session of the day.

At other times, email boxoffice@meridianfilmfestival.example and we will reply within two working days.